Please read our terms and conditions to ensure that you understand your consumer rights:
We accept Paypal, Credit and Debit cards.
We aim to despatch all items by 2pm within one working day of payment being cleared. Furthermore if there are any delays you will be notified and a refund may be issued if you request.
Unless otherwise requested, all items are shipped Second Class, via Royal Mail. While they endeavour to deliver your parcel within two working days, this is not 100% guaranteed. In addition Royal Mail advise to please allow 15 working days for delivery. Once this time has passed, please do contact us and we will do what we can to help.
If you require your item urgently please request contact us and we will see what we can do!
As per the the Regulations set down by the The Consumer Contracts (Information and Additional Charges) Regulations 2013. you have the right to cancel your order. Starting from the time you place the order and ending on the expiry of 14 working days starting from the day after the goods have been received. Please notify us and return the goods within the 14-day cooling-off period. The goods must be unused and unwashed or it will be deemed that you have accepted them.
NB – We understand that you have just had a baby. This may mean that you are not able to get to the post office within 14 days. Therefore while legally you are entitled to 14 working days we will allow you 28 days to return it.
We offer a full after-sale support service, which you may take advantage of whether you own one of our slings or not. At AmaWrap we are simply happy that you are choosing to hold your baby in a sling! Most importantly we are on hand to help with any questions and to help you choose one.
Should you wish to return your goods please ensure that it is sent back to us within 28 days, unused, with all of the original packaging. Please print and complete a Returns Note which should be returned to us with the wrap. We recommend that products are sent back to us via Special or Recorded delivery. This is because we cannot be held liable for products lost in transit.
Should you wish to exchange your purchase we will do so providing the item is in the same new condition complete with all packaging. Please print and complete a Returns Note. This is especially relevant as we need this to establish who the wrap is from. This should also be returned to us with the wrap indicating what you wish to exchange your item for. All exchanges must be received back to us within 28 days of purchase.
In the event that your AmaWrap arrives and something is wrong please contact us promptly.
With your consent, we will collect your name and email address. We will use this to improve the products and services we provide. To customise the website for you. To send you promotional emails about products, services, offers, and other things that might be relevant for you. If you decide that you no longer wish to be on our mailing list, you can either email us requesting that we remove your name, or use the unsubscribe button at the bottom of any newsletter.
We will never sell or pass on your personal details to third parties unless the law instructs us to do so. This includes your name, postal or e-mail addresses and the details submitted on the order form. Furthermore the information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.
Important Safety Information
Please see our page Sling Safety to learn how to wear your AmaWrap safely. We cannot be held liable for injuries caused by misuse of any sling/carrier we provide.
Every care has been taken to describe items accurately, however slight variations may occur with colour reproduction. This does not affect your statutory rights.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that our terms and conditions have not met legal obligations please contact us.